Terms of Service

1. Acceptance of Terms

Welcome to OnRaven. These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "Customer") and OnRaven Platforms Inc., doing business as OnRaven ("OnRaven," "we," "us," or "our").

By accessing or using our multi-channel messaging platform, APIs, applications, and related services (collectively, the "Services"), you agree to be bound by these Terms. If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use our Services.

2. Description of Services

OnRaven provides a multi-channel messaging platform that enables businesses to:

• Communicate with customers across various messaging channels including WhatsApp, Instagram, Facebook Messenger, TikTok, SMS, RCS, email, and other platforms
• Manage all conversations through a unified inbox
• Create and deploy automated workflows and chatbots
• Send broadcast messages and marketing campaigns
• Analyze engagement metrics and performance data
• Integrate with third-party tools and services via our API

We reserve the right to modify, suspend, or discontinue any part of our Services at any time with reasonable notice. We are not liable for any modification, suspension, or discontinuation of the Services.

3. Account Registration

To access our Services, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Immediately notify us of any unauthorized access or use of your account
• Accept full responsibility for all activities that occur under your account
• Not share your account credentials with unauthorized parties

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our Services. If you are registering on behalf of a business entity, you represent that you have the authority to bind that entity.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently or in bad faith.

4. Acceptable Use Policy

You agree to use our Services only for lawful purposes. You shall not:

• Violate any applicable laws, regulations, or third-party rights
• Send spam, unsolicited messages, or engage in any form of harassment
• Transmit malware, viruses, or other malicious code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of our Services
• Use our Services for any fraudulent or deceptive purposes
• Infringe upon intellectual property rights of others
• Collect or harvest personal information without proper consent
• Impersonate any person or entity
• Resell or redistribute our Services without authorization
• Use our Services to promote illegal activities or harmful content

We reserve the right to investigate violations and take appropriate action, including suspending or terminating your account and reporting illegal activities to law enforcement authorities.

5. Messaging Compliance

When using our messaging services, you are solely responsible for ensuring compliance with all applicable laws and regulations, including but not limited to:

• TCPA (USA): Telephone Consumer Protection Act requirements for SMS and voice communications
• CASL (Canada): Canadian Anti-Spam Legislation requirements
• GDPR (EU): General Data Protection Regulation for EU data subjects
• CAN-SPAM (USA): Requirements for commercial email messages
• CCPA/CPRA (California): California privacy regulations

You must:

• Obtain proper consent before sending messages to recipients
• Honor opt-out requests within required timeframes
• Maintain accurate records of consent
• Include required disclosures and opt-out mechanisms in your messages
• Only send messages during appropriate hours as required by law
• Not send messages to numbers on do-not-call registries without exemption

OnRaven supports your compliance by automatically managing opt-outs for SMS and RCS: recipients who reply STOP, END, CANCEL, UNSUBSCRIBE, or similar keywords are added to your opt-out blacklist; an opt-out suffix with an info link is appended to messages; and you can remove numbers from the blacklist only with proof of opt-in. Manage your blacklist under Broadcasts → Opt-out. Recipients can learn how to opt out at onraven.com/t/opt-out.

6. Third-Party Platform Rules

Our Services integrate with third-party messaging platforms including Meta (WhatsApp, Instagram, Facebook Messenger), TikTok, SMS carriers, and others. When using these integrations, you must comply with:

• Each platform's terms of service, policies, and guidelines
• Meta Business Messaging Policies and Commerce Policies
• WhatsApp Business Policy and Commerce Policy
• TikTok Commercial Content Policy
• SMS carrier requirements and best practices

OnRaven is an authorized technology partner of these platforms, and we work closely with them to ensure our Services comply with their requirements. However, you remain responsible for your own compliance with their policies.

Violations of third-party platform policies may result in restrictions on your account by those platforms, and we may be required to suspend or terminate your access to affected integrations.

7. Fees and Payment

7.1 Subscription Fees

Certain features of our Services require a paid subscription. You agree to pay all fees associated with your selected plan as described at the time of purchase. Fees are exclusive of taxes unless stated otherwise.

7.2 Usage-Based Charges

Some Services may include usage-based charges (e.g., messages sent, conversations, API calls). These charges will be billed in accordance with your plan and our published pricing.

7.3 Currency and Pricing

All prices are displayed and processed in United States Dollars (USD) by default. We offer the option to view and pay in alternative currencies, including Canadian Dollars (CAD) and Euros (EUR).

When you elect to pay in a currency other than USD, a currency conversion fee of one percent (1%) will be applied to the transaction amount. This fee covers the costs associated with currency exchange and international payment processing. The conversion rate used will be determined at the time of the transaction and may vary based on current market rates.

7.4 Payment Terms

• You must provide valid payment information
• You authorize us to charge your payment method for all applicable fees
• Subscriptions renew automatically unless cancelled
• You are responsible for any applicable taxes
• Currency conversion fees apply to non-USD transactions

7.5 Refunds

Fees are generally non-refundable except as required by law or as expressly stated in these Terms. Refund requests will be evaluated on a case-by-case basis at our sole discretion. Refunds for non-USD transactions will be processed in the original currency of payment, and currency conversion fees are non-refundable.

8. Intellectual Property

8.1 Our Intellectual Property

OnRaven and its licensors retain all rights, title, and interest in and to the Services, including all related intellectual property rights. The Services are protected by copyright, trademark, and other laws. Our trademarks, logos, and service marks may not be used without our prior written consent.

8.2 Your Content

You retain ownership of all content, data, and materials you submit, upload, or transmit through our Services ("Your Content"). By using our Services, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and transmit Your Content solely to provide and improve our Services.

8.3 Feedback

If you provide us with feedback, suggestions, or ideas about our Services, you grant us the right to use such feedback without restriction or compensation to you.

9. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy. By using our Services, you consent to our data practices as described therein.

You represent and warrant that:

• You have obtained all necessary consents to collect and process personal data through our Services
• Your use of our Services complies with applicable data protection laws
• You will not upload or process any data that you are not authorized to use
• You will comply with your own privacy policy when using our Services

10. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

WE DO NOT WARRANT THAT: (A) OUR SERVICES WILL FUNCTION UNINTERRUPTED, SECURE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY ERRORS OR DEFECTS WILL BE CORRECTED; (C) OUR SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OF USING OUR SERVICES WILL MEET YOUR REQUIREMENTS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ONRAVEN, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OUR SERVICES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNTS PAID BY YOU TO ONRAVEN IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless OnRaven and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of our Services; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property or privacy rights; (d) your violation of any applicable laws or regulations; or (e) Your Content.

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting us or using the account settings in our platform. Upon termination, you remain responsible for any outstanding fees.

13.2 Termination by Us

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use our Services will immediately cease.

13.3 Effect of Termination

Upon termination, we may delete Your Content and data. We recommend exporting any data you wish to retain before terminating your account. Provisions of these Terms that by their nature should survive termination shall survive, including intellectual property, warranty disclaimers, indemnification, and limitations of liability.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law principles.

Any disputes arising out of or relating to these Terms or our Services shall be resolved through binding arbitration in Toronto, Ontario, Canada, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

You agree to waive any right to participate in class action lawsuits or class-wide arbitration against OnRaven.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on our website
• Sending an email to the address associated with your account
• Displaying a notice within our Services

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must discontinue using our Services.

16. Contact Information

For questions about these Terms of Service, please contact us: