Question 1

What is OnRaven’s all-in-one customer communication platform?

Accepted Answer

OnRaven brings every customer conversation—messaging, phone calls, IVR, WhatsApp calling, WhatsApp, Instagram, Facebook, TikTok, SMS, RCS, Email, Telegram, and web chat—into one platform. Teams often call this omnichannel; OnRaven delivers that breadth with 11+ channels in every plan and no per-channel add-on fees.

Question 2

Is OnRaven more affordable than other customer communication platforms?

Accepted Answer

Yes. OnRaven starts at $0 with a free plan, and paid plans begin at $49/month with unlimited messages across all channels. Many platforms charge $55-$74+ per agent or per seat from day one, or use per-contact pricing. OnRaven gives you all 11+ channels with flat base pricing — per-seat only when you exceed plan limits.

Question 3

Which channels and calling features does OnRaven support?

Accepted Answer

OnRaven supports WhatsApp Business (messaging and calling), Instagram DMs, Facebook Messenger, TikTok, SMS, RCS, Email, Telegram, voice/phone, IVR, and more. New channels are added regularly based on customer requests.

Question 4

Do I need to code or have technical skills?

Accepted Answer

Not at all! OnRaven is designed for business users. Our visual workflow builder lets you create automations with drag-and-drop. No coding required. If you can use email, you can use OnRaven.

Question 5

Is my customer data secure?

Accepted Answer

Yes. We use AES-256 encryption for data at rest and TLS 1.3 for data in transit. Our infrastructure runs on AWS in US and Canadian data centers, following SOC 2 best practices. We never sell your data.

Question 6

Where is OnRaven based?

Accepted Answer

OnRaven is headquartered in Toronto, Ontario, Canada. We are a proudly Canadian startup with infrastructure hosted on AWS Canada (ca-central-1), ensuring data residency and low latency for North American customers while serving businesses worldwide.

Question 7

How is OnRaven different from other tools?

Accepted Answer

OnRaven is built as an all-in-one customer communication platform: unified messaging, voice, IVR, and 11+ channels with automation, team collaboration, and analytics included in every plan.

Question 8

Can I send bulk messages or broadcasts?

Accepted Answer

Yes! You can send targeted broadcast campaigns to your opted-in subscribers. Our platform ensures compliance with platform policies and anti-spam regulations. You can segment audiences and personalize messages at scale.

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